We create each Web Store garment per your style, fabric and size specifications. For this reason, please order carefully. Consult our Size Chart and Measurement Guide when considering your size. If you are unsure of what is the best size for you to order, please call 763.323.9507 (have your measurements ready) during our shop hours of 8:00AM-4:30PM Central Time Zone Monday-Friday. We will be happy to help you get the perfect size.

SOLO COSTUME CANCELLATIONS, RETURNS & EXCHANGES

  • We pride ourselves on very fast turnaround on our customized web orders.
  • If you need to cancel your order within 2 business hours of placing your order, we will refund the full amount of your order, immediately.
  • Because we quickly process your order, your customized garments could be cut as soon as 3 business hours after we receive your order. We will assess a processing fee of $10 per garment for any cancellation that comes in from 2-8 hours.
  • If your cancellation comes in after 8 business hours of your placed order, we will assess a $25 per garment cancellation fee.
  • Orders may not be cancelled after a full 8-hour business day.

Shipping costs will not be reimbursed for returns.  

No returns or exchanges are allowed on any Web Store SOLO costume orders as these garments are cut and sewn to your specifications. Please remember, these orders are not pulled off a shelf to fulfill your order, they are cut, sewn and embellished per your individual requests. Your orders are fully insured, so if you believe your items have been damaged in shipment, please contact Satin Stitches regarding filing an insurance claim and regarding replacement costumes.

GROUP COSTUME RETURNS & EXCHANGES

No returns or exchanges are allowed on any Web Store GROUP costume orders as these garments are cut and sewn to your specifications. Please remember, these orders are not pulled off a shelf to fulfill your order, they are cut, sewn and embellished per your individual requests. Your orders are fully insured, so if you believe your items have been damaged in shipment, please contact Satin Stitches regarding filing an insurance claim and regarding replacement costumes.

Fresh Again® and Hollywood Fashion ® products RETURNS & EXCHANGES